Customers have the right to withdraw from their purchase within 14 calendar days without specifying any reason.
Returned items must be in perfect condition, with original tags intact. Products showing signs of use will not be accepted.
Steps to return items:
- Complete the return form provided.
- Place the completed form and the products you wish to return into the original packaging and ship to the following address:
Hanna Charniauskaya
Jana Dlugsza 4/27
01-174 Warsaw
basedonbase.com@gmail.com - Refunds will be processed within 14 calendar days from the receipt of your withdrawal notice and will be made via the original payment method used at the time of purchase.
*Return shipping costs are covered by the customer.
Items not eligible for return:
- Products showing signs of use.
- Products without original tags.
- Products from which tags have been removed.