§ 1 General Provisions

The online store „Based on base” available at https://basedonbase.com/ (hereinafter referred to as the „Website”) is operated by: Fundacja Rozwoju Przedsiębiorczości „Twój StartUp”, with its registered office in Warsaw, at ul. Żurawia 6/12, unit 766, 00-503 Warsaw, delivery address: Atlas Tower, Al. Jerozolimskie 123a, 18th floor, 02-017 Warsaw, entered into the Register of Entrepreneurs of the National Court Register maintained by the District Court for the Capital City of Warsaw, 12th Commercial Division of the National Court Register, under KRS number: 0000442857, NIP: 521-364-12-11, REGON: 146433467, BDO: 000460502.
The provisions of these Terms and Conditions refer to activities performed for the benefit of Fundacja Rozwoju Przedsiębiorczości „Twój StartUp” by the organized business unit under the name „Cherniauskaya stylist” operating within a branch of the Foundation, represented by Hanna Charniauska (email: basedonbase.com@gmail.com, tel: +48 512 277 568). The person indicated in this section is designated by the Foundation as the contact person for implementing the provisions of these Terms and Conditions.
These Terms and Conditions specifically define:
a) the rules of using the Website;
b) the terms for placing orders for Products available on the Website;
c) the time and conditions of order fulfillment;
d) payment methods and terms;
e) the rights of the Client to withdraw from the agreement;
f) the rules for submitting and handling complaints;
g) special rights of the Client who is a consumer.
The Startup sells Products and provides Services via the Website using means of distance communication. Agreements concluded by Clients with the Startup through the Website are considered distance contracts within the meaning of the Act of 30 May 2014 on consumer rights.
The Client is entitled and obliged to use the Website in accordance with its intended purpose, social standards, and good practices.
Browsing the Website does not require registration, and placing orders for Products independently by the Client does not require the creation of an account.
These Terms and Conditions are available free of charge on the Website, in a form that allows their acquisition, reproduction, and recording.
The Client is obliged to read the Terms and Conditions. Using the Website is possible only after having read and accepted the Terms and Conditions.
A Client can only be a person with full legal capacity.
The terms used in these Terms and Conditions shall mean:
a) Startup – Fundacja Rozwoju Przedsiębiorczości „Twój StartUp”, with its registered office in Warsaw, ul. Żurawia 6/12, unit 766, 00-503 Warsaw, correspondence address: Atlas Tower, Aleje Jerozolimskie 123A, 18th floor, 02-017 Warsaw, entered into the Register of Entrepreneurs of the National Court Register maintained by the District Court for Warsaw, 12th Commercial Division under number: 0000442857, NIP: 521-364-12-11, REGON: 146433467, BDO: 000460502;
b) Client – a person using the Website, purchasing Goods or Services provided by the Startup through the Website;
c) Consumer – a natural person performing a legal transaction with an entrepreneur not directly related to their business or professional activity;
d) Services – services provided by the Startup to Clients through the Website, excluding Digital Services;
e) Digital Service – a digital service within the meaning of Art. 2 point 5a of the Act of 30 May 2014 on consumer rights, provided by the Startup to Clients through the Website;
f) Goods – movable items sold by the Startup to Clients through the Website;
g) Products – Goods, Services, or Digital Services;
h) Website – the website available at https://basedonbase.com/ through which the Startup provides electronic services to Clients and offers Products, enabling the conclusion of agreements;
i) Agreement – an agreement concluded between the Startup and the Client through the Website;
j) Account – an individual Client account on the Website enabling the use of Services and Digital Services and conclusion of Agreements after logging in;
k) Business Days – all days excluding Saturdays, Sundays, and public holidays;
l) Terms and Conditions – this document.
If there is reasonable suspicion that the Client has provided false data, the Startup has the right to withdraw from the Agreement by notifying the Client.
If the Client provides incorrect or inaccurate data, especially an incorrect or inaccurate address, the Startup shall not be liable for non-delivery or delay in the delivery of Goods or non-performance of the Service or Digital Service, to the fullest extent permitted by law.
The information contained on the Website, in particular announcements, advertisements, and price lists, does not constitute an offer within the meaning of Art. 66 of the Civil Code. Such information constitutes an invitation to conclude an Agreement, as described in Art. 71 of the Civil Code.
The Startup is obliged to clearly and visibly inform the Client, who is a Consumer, directly before placing an order, about:
a) the main features of the service, including the subject matter and means of communication;
b) the total price including taxes, and delivery and other applicable costs, or the way these are calculated;
c) the right of withdrawal or lack thereof;
d) the duration of the agreement or the terms for termination, if applicable;
e) the minimum duration of the Client’s obligations under the agreement.
The Startup may accept custom orders via the email address indicated on the Website. In this case, the Startup will provide a quote and send it to the email provided by the Client.
The lead time for custom orders is 30 days from the conclusion of the Agreement, unless a different timeframe is communicated before order placement.
The Website serves Clients in Poland, Europe, the United Kingdom, and the United States unless the offer states otherwise.

§ 2 Technical Requirements for Using the Website

To browse the Website, the following are required: a) a device with Internet access; b) a web browser that supports cookies, such as Internet Explorer, Microsoft Edge, Google Chrome, Mozilla Firefox, Opera, or Safari in the current version; c) acceptance of essential cookies.
To use the Website’s functionality, particularly to register or place orders, an active email account is required.
The Website uses cookies to properly deliver Services and ensure security. Blocking cookies or using external applications to block them may result in the Website malfunctioning and improper provision of Services, for which the Startup is not liable.

§ 3 Sale of Goods – Terms and Order Fulfillment Time

Through the Website, the Startup concludes sales agreements with Clients for Goods. Based on such agreements, the Startup undertakes to transfer ownership of the Goods to the Client and deliver them, and the Client undertakes to receive and pay for the Goods.
To place an order, the Client selects the Goods of interest using the „Add to cart” command or a similar button, and then provides data and selects the delivery and payment method.
The shopping cart allows the Client to: a) add or remove Goods and adjust their quantity; b) provide a delivery address and data for invoice issuance; c) choose a delivery method; d) choose a payment method; e) add a discount code (if applicable).
The Client places an order by confirming it using a button labeled “order with obligation to pay” or an equivalent clear expression.
Placing and confirming the order obliges the Client to pay for the Goods and delivery. Confirmation of the order by the Startup constitutes the conclusion of the sales agreement.
Shipment of purchased Goods is made within 30 business days from confirmation of payment to the Startup’s bank account, unless otherwise stated in these Terms or explicitly communicated to the Client before order placement.
Goods purchased on the Website are shipped to the address provided by the Client.
Orders can be placed on the Website 24 hours a day, 7 days a week. Orders placed on Saturdays, Sundays, or public holidays are processed on the next business day.
If only part of an order can be fulfilled, the Startup may offer the Client before confirmation: a) cancellation of the entire order (Startup is then released from the obligation); b) partial cancellation (unavailable items will not be delivered, and the rest will be fulfilled); c) substitute performance (alternative agreed with the Client); d) order split with a new delivery date for the unavailable part (Client bears any additional shipping costs).
If the ordered Goods are unavailable or cannot be delivered for other reasons, the Startup will notify the Client via email within 7 days from the agreement date.
If payment was made in advance for unavailable Goods, the Startup will refund the amount (or the difference) within 14 days from the agreement date, under the terms specified in the Terms.
The Website may display the number of business days within which the purchased Goods will be shipped. This time is counted from the order confirmation and includes the time needed to complete all ordered Goods.

§ 4 Liability for Non-Conformity of Goods with the Agreement

The provisions of this section, in accordance with Chapter 5a of the Act of 30 May 2014 on consumer rights, apply to Startup’s liability for non-conformity of the Goods with the Agreement concluded with: a) a Consumer, or b) a natural person concluding an agreement directly related to their business activity, provided that the content of the agreement shows that it is not of a professional nature for that person, as determined especially by the subject of their business activity listed in the Central Register and Information on Economic Activity.
The Startup warrants that the Goods offered are free from physical and legal defects.
The Client has the right to file a complaint if the Goods do not conform to the Agreement.
Complaints should be submitted in writing or document form to the Startup’s email address.
A complaint regarding defective Goods may include one of the following requests: a) repair of the Goods; b) replacement of the Goods.
If the Goods are non-conforming, the Client may declare a price reduction or withdraw from the Agreement if: a) the Startup refused to bring the Goods into conformity with the Agreement pursuant to Article 43d(2) of the Act of 30 May 2014 on consumer rights; b) the Startup failed to bring the Goods into conformity pursuant to Article 43d(4–6) of the same Act; c) the non-conformity persists despite the Startup’s attempt to correct it; d) the non-conformity is so significant that it justifies a price reduction or withdrawal from the Agreement without first using remedies described in Article 43d; e) the Startup’s statement or circumstances clearly indicate it will not bring the Goods into conformity in a reasonable time or without undue inconvenience to the Consumer.
Complaints concerning Goods defects will be processed within 14 (fourteen) days of receipt.
If the Startup does not respond to a complaint within the above period, it is assumed that the complaint has been accepted.
The Startup will notify the Client of the complaint outcome in writing or on another durable medium.
If the complaint is accepted, the Startup will – according to the Client’s request – repair or replace the Goods, reduce the price, or refund the full amount paid in the event of withdrawal.
Refunds will be issued using the same payment method used by the Client, unless the Client explicitly agrees to another method with no additional cost. A relevant correction to the purchase document (corrective VAT invoice or specification) will be issued.
The Startup’s liability is limited to the value of the Goods covered by the Agreement. Liability for damage caused by non-performance or improper performance of a Digital Service does not include loss of profit.
Where not regulated by these Terms, applicable law – especially the consumer rights act and the Civil Code – governs the rights and obligations of the Client and the Startup in cases of defect, non-performance, or improper performance.
Startup’s liability for defects in Goods, Services, and Digital Services is excluded in agreements concluded with Clients who are not: a) Consumers; b) natural persons concluding an agreement directly related to their business, where it is not of a professional nature as defined above.
Goods offered by the Startup may be covered by a manufacturer’s warranty. Use of such a warranty is subject to the terms stated in the warranty declaration. The Startup does not provide its own warranty for the Goods offered.

§ 5 Provision of Services

The Startup provides Services to Clients, the type, scope, and detailed description of which are indicated on the Website. The Services particularly include the sale of clothing and accessories.
Services are provided in the manner specified on the Website, especially on the page related to the respective Service.
The Startup provides information on the Website on how to place orders for Services. To place an order, the Client selects the Services of interest and then enters the data required to conclude the Agreement and perform the Service, including selecting the method of execution (if applicable) and payment method.
If the Website uses a button or similar function to place an order, it is clearly labeled with the phrase „order with obligation to pay” or another equally unambiguous expression.
Placing and confirming the order obliges the Client to pay for the Services and any additional costs. Confirmation of the order by the Startup constitutes the conclusion of the agreement for the provision of Services.
The Client is informed of the start and end date of the Service before the Agreement is concluded, particularly via the Website.
If the Service is to begin before the withdrawal period expires at the Client’s explicit request, the Startup requires the Client to submit a declaration: a) containing such explicit request on a durable medium; b) acknowledging that they lose the right to withdraw from the Agreement once the Service is fully performed by the Startup.
If the Client does not consent to begin the Service before the withdrawal period expires, the Service is delivered after that period ends, unless the Website does not offer agreements without such consent.
The Client may terminate the Agreement for the provision of Services in writing or in document form, with one (1) month’s notice, effective at the end of the calendar month.
The Startup may terminate the Agreement for the provision of Services in writing or in document form, with one (1) month’s notice, effective at the end of the calendar month, for valid reasons. Valid reasons include: a) discontinuation or decision to discontinue the operation of the Startup’s organized business unit referred to in §1; b) significant change or decision to significantly change the business scope of the Startup’s organized business unit referred to in §1; c) major reorganization within the Startup; d) the occurrence of a failure or serious (especially technical) issues not caused by the Startup, preventing or significantly hindering the provision of Services; e) the Client’s delay in paying the fee due to the Startup; f) a material breach of the Agreement or Terms by the Client.

§ 6 Liability for Non-Conformity of Services with the Agreement

A complaint concerning Services provided not in accordance with the Agreement should include a request appropriate to the nature of the Service.
A complaint regarding non-conformity of the Service with the Agreement will be reviewed within 14 (fourteen) days from its receipt.
If the Startup does not respond to the complaint within this period, the complaint is deemed accepted.
The Startup shall inform the Client of the outcome of the complaint in writing or on another durable medium.
If the complaint is accepted, the Startup shall perform the Service correctly, refund all or part of the remuneration received from the Client, or provide another performance depending on the type of Service and the specific circumstances.
The Startup’s liability is limited to the value of the unperformed or improperly performed Service. Liability for damages caused by non-performance or improper performance of a Service does not include loss of profit.
The Startup’s liability for defects in Services and for non-performance or improper performance of an agreement is excluded for agreements concluded with Clients who are not: a) Consumers; b) natural persons concluding an agreement directly related to their business activity, where the agreement is not of a professional nature, especially as defined by the subject of business activity listed in the Central Register and Information on Economic Activity.

§ 7 Contracts for the Supply of Digital Content or Digital Services

The provisions of this and the next section, in accordance with Chapter 5b of the Act of 30 May 2014 on consumer rights, apply to contracts for the supply of digital content or digital services concluded with: a) a Consumer, or b) a natural person concluding an agreement directly related to their business activity, where the agreement is not of a professional nature, especially as defined by the subject of business activity listed in the Central Register and Information on Economic Activity.
The Startup provides on the Website information on how to place orders for digital services. To place an order, the Client selects the desired digital services, enters the required data for the conclusion and execution of the agreement, including delivery method (if applicable) and payment method.
If the Website uses a button or similar feature for placing orders, it will be clearly labeled with „order with obligation to pay” or another equivalent clear expression.
Placing and confirming an order obliges the Client to pay the fee for digital services and any additional costs. Confirmation of the order by the Startup constitutes the conclusion of the contract for the provision of digital services.
The Startup delivers the digital content or digital service immediately upon contract conclusion, unless the parties have agreed otherwise, particularly if a different timeframe is stated on the Website for a specific digital service. This clause does not apply if the content is delivered on a tangible medium. If the Client does not consent to delivery before the withdrawal period ends, delivery will occur afterward.
The Startup informs that expressing the consent referred to in the preceding clause results in the Client losing the right to withdraw from the contract.
The Startup may make changes to the digital content or service for valid reasons, even if not necessary to maintain compliance with the contract. Valid reasons include the justified interest of the Client or the Startup. The Startup must inform the Client in a clear and understandable way about the change. If the change significantly and negatively affects the Client’s access to or use of the digital content or service, the Startup must inform the Client in advance on a durable medium about the nature and date of the change and the right to terminate the contract without notice. The Client may terminate the contract within 30 days of the change.
The Client may terminate the contract for the supply of digital content or services in writing or in document form, with one (1) month’s notice, effective at the end of the calendar month.
The Startup may terminate the contract for the supply of digital content or services in writing or in document form, with one (1) month’s notice, effective at the end of the calendar month, for valid reasons. Valid reasons include: a) discontinuation or decision to discontinue the operation of the Startup’s organized business unit referred to in §1; b) significant change or decision to significantly change the business scope of the Startup’s organized business unit referred to in §1; c) major reorganization within the Startup; d) the occurrence of a failure or significant difficulties (especially technical) in the functioning of the Website not caused by the Startup; e) the Client’s delay in paying the fee due to the Startup; f) a material breach of the contract or Terms by the Client.
In matters not regulated in this section, the provisions of Chapter 5b of the Act on consumer rights shall apply.

§ 8 Liability for Non-Conformity of Digital Content or Digital Services with the Agreement

If the Startup fails to deliver the digital content or service, the Client may call on the Startup to do so. If the Startup still does not deliver promptly or within an explicitly agreed extended period, the Client may withdraw from the agreement. This does not apply if delivery is to occur via a tangible medium.
The Startup is liable for non-conformity of digital content or services: a) supplied once or in parts – if the non-conformity existed at the time of delivery and becomes apparent within two years; b) supplied continuously – if the non-conformity appears or is revealed during the period of supply as agreed in the contract.
If digital content or services are non-conforming, the Client may request their conformity with the agreement.
The Startup may refuse to bring the digital content or service into conformity if doing so is impossible or would involve excessive costs.
The Client may declare a price reduction or withdraw from the agreement if: a) conformity is impossible or unreasonably costly (under Article 43m(2–3) of the Act); b) the Startup failed to bring the digital content or service into conformity (Article 43m(4)); c) the non-conformity persists despite attempts at correction; d) the non-conformity is significant enough to justify withdrawal or price reduction without prior attempts at correction; e) circumstances or the Startup’s statement clearly indicate conformity will not be achieved in a reasonable time or without undue inconvenience to the Client.
The reduced price must reflect the proportion between the value of the non-conforming content/service and the conforming equivalent. For continuous or partial deliveries, the reduction also reflects the time of non-conformity.
The Client may not withdraw if the non-conformity is minor and the content/service was paid.
If the Client withdraws, the Startup may request the return of the tangible medium within 14 days from receiving the withdrawal notice. The Client must return it without delay.
In the event of withdrawal, the Startup must refund only the portion of the price corresponding to the non-conforming digital content/service or that which is no longer due due to contract termination.
Refunds are made using the same method of payment, unless the Client agrees to another method at no additional cost.
The Startup’s liability is limited to the value of the digital content or service that was to be delivered. It does not include loss of profit.
A complaint regarding non-conformity of digital content or services with the agreement will be resolved within 14 (fourteen) days.
If the Startup does not respond within this period, the complaint is considered accepted.
The Startup informs the Client of the complaint resolution in writing or on another durable medium.
The Startup’s liability for non-conformity of digital content or services, or for non-performance/improper performance of the contract, is excluded in agreements with Clients who are not: a) Consumers; b) natural persons concluding agreements directly related to their business activity, where the agreement is not of a professional nature, especially based on the registered business scope.

§ 9 Product Prices and Delivery Costs

Prices shown next to Products offered on the Website are gross prices, meaning they include value-added tax (VAT). Prices are provided in Polish currency (złoty – PLN).
The price listed for a given Product does not include delivery costs.
Delivery costs are borne by the Client unless the offer on the Website states otherwise.
The total amount payable by the Client for a selected Product consists of the Product price and the delivery cost.
Unless stated otherwise on the Product page or during the ordering process, the available delivery methods are: a) for Goods – shipment to the address provided by the Client or personal pickup from the Startup’s premises; b) for Digital Services – to the email address provided by the Client; c) for other Services – in the manner specified on the respective Service page or as selected during the ordering process, depending on the type of Service.
The Website clearly indicates, no later than the start of the ordering process, any delivery restrictions that apply to the Product.

§ 10 Payment Methods

The Website clearly provides, no later than at the beginning of the ordering process, transparent information on accepted payment methods.
Unless specified otherwise on the Product page or during the ordering process, the Client shall pay using one of the following methods: a) electronic transfer via one of the online payment systems accepted by the Startup, enabling quick payments; b) standard bank transfer to the Startup’s account.
To use electronic payment systems, the Client must accept the terms of use of the respective payment provider. The list of available systems is shown during order finalization.
In the event of withdrawal from the agreement, the refund is issued using the same payment method as used by the Client unless the Client explicitly agrees to another method that does not incur additional cost.
The Startup does not accept cash payments.

§ 11 Right of Withdrawal

This section applies to Clients who are Consumers or natural persons concluding an agreement directly related to their business activity, where the agreement is not of a professional nature.
Such a Client has the right to withdraw from the agreement without stating a reason or incurring costs, unless otherwise provided by law or these Terms. A withdrawn agreement is considered null and void.
Withdrawal requires only a declaration sent to the Startup within 14 (fourteen) days.
The withdrawal period starts: a) for agreements involving delivery of Goods – upon the Client or a third party (excluding the carrier) receiving the Goods; for multiple Goods delivered separately, in parts, or on a recurring basis – upon receipt of the last item or batch; b) for other agreements – from the date of contract conclusion.

To meet the withdrawal deadline, it is sufficient to: a) send a written statement to the Startup’s address as indicated in the Terms or on the Website, or b) send the statement in document form to the Startup’s email address provided in the Terms or on the Website.
The Startup shall promptly confirm receipt of the withdrawal declaration via a durable medium.
In the event of withdrawal, the Client is obliged to return the purchased Product immediately, no later than 14 (fourteen) days from the withdrawal date, unless the Startup offered to collect the Goods. The deadline is met if the Goods are returned before it expires. Return shipping costs are borne by the Client.
Upon withdrawal, the Startup must refund the Client the amount paid for the Product and delivery costs within 14 (fourteen) days from receiving the withdrawal notice. However, if the Client selected a delivery method more expensive than the cheapest available, the Startup is not required to reimburse the extra cost.
The refund will be made using the same payment method the Client used, unless another method is agreed with no additional cost.
The Startup may withhold the refund until it receives the returned Product or proof of its return—whichever occurs first.
If the Client withdraws before receiving confirmation of the order, the order is canceled.
The Client is liable for any diminished value of the Goods resulting from handling beyond what is necessary to determine their nature, characteristics, and functionality.
The right of withdrawal does not apply to Clients in the cases specified by the Act of 30 May 2014 on consumer rights, in particular to agreements: a) for the provision of services for which the consumer is obliged to pay, where the entrepreneur fully performed the service with prior express consent and acknowledgment that the right to withdraw is lost; b) where the price depends on financial market fluctuations beyond the entrepreneur’s control; c) for non-prefabricated items made to the consumer’s specifications or clearly personalized; d) for items liable to deteriorate or with a short shelf life; e) for sealed items that are not suitable for return due to health or hygiene reasons and were unsealed after delivery; f) for items which, after delivery, are inseparably mixed with other items; g) for alcoholic beverages, if delivery is delayed 30 days and their value fluctuates independently of the entrepreneur; h) where the consumer requested urgent repairs or maintenance; additional services or parts are still covered by the right of withdrawal; i) for sealed audio/video recordings or software unsealed after delivery; j) for delivery of newspapers or magazines (excluding subscriptions); k) concluded at a public auction; l) for accommodation, transportation, car rental, catering, or leisure services with a specific date or period; m) for delivery of digital content not on a physical medium for which the consumer pays, where provision began with explicit consent and acknowledgment that withdrawal rights are lost, and the entrepreneur confirmed this; n) for services requested urgently by the consumer, fully performed with prior consent.
The Startup shall also issue a correction to previously issued proof of purchase (corrective VAT invoice or specification).

§ 12 Refund of Amounts Paid by the Client

The Startup shall refund the payment within 14 (fourteen) calendar days using the same payment method as used by the Client, unless the Client explicitly agrees to another refund method that does not incur additional cost. The refund applies in the following cases: a) full or partial withdrawal from the agreement (the refunded amount will correspond to the relevant part of the price) for prepaid orders not yet fulfilled; b) acceptance of a complaint and inability to repair or replace the defective Goods or provide the Service/Digital Service in accordance with the agreement; c) acknowledgment of the Client’s right to a price reduction for the Product.

§ 13 Newsletter

The Client may consent to receiving commercial information, including electronic communications, by selecting the appropriate option in the registration form or via the Website. If such consent is given, the Client will receive newsletters from the Startup at the email address provided.
The Client may unsubscribe from the newsletter at any time by notifying the Startup of their decision to opt out.

§ 14 Startup Contact Details

The Client may contact the Startup:

by phone at: +48 512 277 568;
by email at: basedonbase.com@gmail.com

§ 15 Final Provisions

The Startup informs that using electronic services involves risks related to the public nature of the Internet, including the potential for unauthorized third-party access or modification of Client data. Clients should use appropriate security measures, including antivirus software, up-to-date browsers and operating systems, and avoid using open-access networks.
To the extent permitted by law, the Startup is not liable for email delivery issues caused by mail server administrators or email filtering by the Client’s software.
The Startup is not responsible for the Client’s devices or infrastructure, including public telecommunication network failures affecting access to the Website.
Product visualizations on the Website may differ from actual appearance due to display settings (e.g., matrix type, resolution, backlight). Such discrepancies are not grounds for complaint.
All trademarks (logos, brand names), graphics, and photos on the Website are legally protected and used for informational purposes only.
To the maximum extent permitted by law, the Startup is not liable for Website interruptions due to force majeure, unauthorized third-party actions, or incompatibility with the Client’s technical setup.
The Startup reserves the right to temporarily suspend the Website, particularly for maintenance, upgrades, or improvements.
All Product names used on the Website are for identification and may be protected under industrial property laws.
The Website contains content protected by intellectual property rights, especially copyright (e.g., text, layout, graphics, photos). Clients and visitors must respect these rights. Clients are solely responsible for any violations.
Clients must not upload illegal, immoral, or harmful content, or link to pornographic, obscene, or offensive materials.
Clients must not engage in activities that could disrupt the proper functioning of the Website, including tampering with its operation or technical components.
The Startup will notify registered Clients of any changes to the Terms via email. Clients may delete their Account at any time. Changes do not affect agreements made before the effective date.
In matters not covered by these Terms, applicable Polish law applies, in particular: a) the Civil Code of 23 April 1964; b) the Consumer Rights Act of 30 May 2014; c) the Act of 18 July 2002 on Providing Services by Electronic Means.
Disputes arising from agreements governed by these Terms will be resolved by the competent court for the Startup’s location. This does not apply to agreements with Consumers.
Out-of-court dispute resolution is only possible with mutual agreement. Procedures are available at www.uokik.gov.pl and on the websites of relevant consumer protection offices.
These Terms and Conditions are effective as of: 08.05.2025.

Online Dispute Resolution Notice

In accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (ODR Regulation), Fundacja Rozwoju Przedsiębiorczości „Twój Startup” provides an electronic link to the ODR platform: https://webgate.ec.europa.eu/odr. This platform enables out-of-court resolution of disputes between consumers and businesses. Participation is voluntary.