{"id":2466,"date":"2025-05-30T09:50:48","date_gmt":"2025-05-30T09:50:48","guid":{"rendered":"https:\/\/basedonbase.com\/?page_id=2466"},"modified":"2025-05-30T10:16:20","modified_gmt":"2025-05-30T10:16:20","slug":"complaint-procedure-for-damaged-shipments","status":"publish","type":"page","link":"https:\/\/basedonbase.com\/en\/complaint-procedure-for-damaged-shipments\/","title":{"rendered":"Complaints"},"content":{"rendered":"
\n
Complaint Procedure for Damaged Shipments<\/h5>\n

Before accepting the shipment, please check if it has been damaged during transport. Claims regarding mechanical damages incurred during transport will only be considered upon submission of a damage report signed by both the recipient and the delivery person.<\/p>\n

Steps to File a Complaint:<\/h5>\n
    \n
  1. Fill out the written complaint form<\/a>.<\/li>\n
  2. Email the completed form to basedonbase.com@gmail.com<\/a>, with the subject „Complaint”. Include the order number, description, and\/or photos.<\/li>\n
  3. Put the complaint form and items into the original packaging and send to:
    \n Hanna Charniauskaya<\/strong>
    \n Jana D\u0142ugsza 4\/27
    \n 01-174 Warsaw
    \n     basedonbase.com@gmail.com<\/a>\n <\/li>\n
  4. Your complaint will be processed within 14 days, and you\u2019ll receive an email notification.<\/li>\n<\/ol>\n

    *Return shipping costs are the customer’s responsibility.<\/em><\/p>\n

    For questions, contact basedonbase.com@gmail.com<\/a>.<\/p>\n

    Full Complaint Regulations<\/a>\n<\/div>","protected":false},"excerpt":{"rendered":"

    Complaint Procedure for Damaged Shipments Before accepting the shipment, please check if it has been damaged during transport. Claims regarding mechanical damages incurred during transport will only be considered upon submission of a damage report signed by both the recipient and the delivery person. Steps to File a Complaint: Fill out the written complaint form. […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2466","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Mikhail Charniauski","author_link":"https:\/\/basedonbase.com\/en\/author\/cher-mikhgmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"Complaint Procedure for Damaged Shipments Before accepting the shipment, please check if it has been damaged during transport. Claims regarding mechanical damages incurred during transport will only be considered upon submission of a damage report signed by both the recipient and the delivery person. Steps to File a Complaint: Fill out the written complaint form.…","_links":{"self":[{"href":"https:\/\/basedonbase.com\/en\/wp-json\/wp\/v2\/pages\/2466","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/basedonbase.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/basedonbase.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/basedonbase.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/basedonbase.com\/en\/wp-json\/wp\/v2\/comments?post=2466"}],"version-history":[{"count":4,"href":"https:\/\/basedonbase.com\/en\/wp-json\/wp\/v2\/pages\/2466\/revisions"}],"predecessor-version":[{"id":2479,"href":"https:\/\/basedonbase.com\/en\/wp-json\/wp\/v2\/pages\/2466\/revisions\/2479"}],"wp:attachment":[{"href":"https:\/\/basedonbase.com\/en\/wp-json\/wp\/v2\/media?parent=2466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}